FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

What are your prices?

Our prices are subject to change depending on supply and other market factors. We will send you an updated price list after your company contact us for further information. Please send an email or contact online,  we will reply you in 24 hours about your requirements.

Do you supply free sample?

Yes, we do supply free sample for your test. Contact us for more details please

Do you have a minimum order quantity?

The total amount should be at least one pallet and we can load 600kg – 1000kg in a pallet depending on the product type. We are not recommending loading less than one pallet because of product safety inside the container. If you need less than these amounts, it’s better to make the delivery with air cargo.

How about the product packing?

According to products’ physical status we use 25kg multi-layer paper bags for powder/solid materials or 25 kg plastic drums/200 kg iron drums for liquid materials and we are palletizing them as shrink-wrapped. Besides, we also support OEM or neutral packing to different customers.

How about the shipping fees?

The shipping cost depends on the way you choose to get the goods. Express is normally the most quickest but also most expensive way. By seafreight is the best solution for big amounts. Exactly freight rates we can only give you after we know the details of amount, weight and way. Please contact us for further information.

Can you supply the relevant documentation?

Yes, we can provide most documentation including Certificates of Analysis / Conformance; Insurance;Certificate of Origin, and other export documents where required.

What is the average lead time?

For samples, the lead time is about 7 days. For mass production, the lead time is 7-15 days after receiving the deposit payment. The lead times become effective when (1) we have received your deposit, and (2) we have your final approval for your products. If our lead times do not work with your deadline, please go over your requirements with your sale. In all cases we will try to accommodate your needs. In most cases we are able to do so.

What kinds of payment methods do you accept?

You can make the payment to our bank account by 100% T/T,  or 50% deposit in advance, 50% balance against the copy of B/L. Besides, we support 100%  L/C at sight.

Can you help to develop new formula?

It’s not a problem. Our well experienced technical team and high-tech laboratories are able to check your special requests and we can help to develop new formula/modified product for each different customers. Contact us for more details pls.

Do you support our site visit to your company and production facilities?

Yes, welcome to China! Please contact us for a suitable time arrangement. we may help you to get your visa and hotel bookings. Besides, we may meet in famous exhibitions and meetings conducted in every year such as China Coat, Middle East Coating Show, European Coating Show, American Coating Show, etc. Follow our website for more informations please.

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